Instrument Repair
We're here to provide fast, dependable support for any routine need or urgent emergency, ensuring you have the assistance you need exactly when you need it. Our trained technicians cumulatively have over 50 years of service experience.
SERVICES FOR YOUR HISTOLOGY LAB
On-Site Repair
Preventative Maintenance
Installation
Service Contracts
Rentals, Loaners, & Parts
Refurbishment Service
- All of our field service technicians are trained in our production shop at our headquarters in Michigan.
- Our technicians are experts with, but not limited to, the following brands: Leica, Sakura, Epredia/Thermo, and Rankin.
- We service tissue processors, embedding stations, microtomes, cryostats, slide stainers, coverslippers, and cassette/slide printers.
- We replace, calibrate, and clean critical components to ensure your equipment functions at or above OEM specification.
- Detailed reports of the PM visit are immediately found on your service portal for easy asset management.
- Enjoy flexible scheduling and reminders to fit maintenance visits within your lab’s busy schedule.
- Professional installation and basic operator training, with a detailed report that is stored in your service portal.
- De-installation, transit to a different location, and installation at a new location.
- Installation can range from a few hours, to several days, depending on the size and scope of the installation.
- Remote installation is available for software on cassette/slide printers if needed.
- Cap your lab’s annual equipment costs for the year, limiting unexpected large repair bills.
- All customers can expect a response same-day, but service contract customers enjoy a 72-hour on-site response time.
- Save thousands when you purchase more than one year of coverage upfront. Up to 3 years can be purchased up front, saving your lab 15%.
- Minimize lab downtime by taking advantage of our fleet of rental units.
- Service contract customers can keep their labs running by using our expedited free rentals.
- We keep rental and loaner equipment on hand for cryostats, microtomes, embedding stations, and tissue processors.
- Our large inventory of 40,000+ parts allows for quick turnaround repair times.
- Instead of replacing your instrument, you can save your lab tens of thousands of dollars by getting your instrument professionally refurbished.
- We’ll bring your machine into our shop for repair, and can offer your lab a rental unit while we fix your machine.
Rankin Services | Remote Assistance Tool
Frequently Asked Questions
Answers to Your Most Common Questions – Quick, Clear, and Helpful!
What geographic areas do you service?
What instruments do you service?
How soon can a technician arrive at my site?
How can I schedule a repair?
Can you repair my machine at Rankin’s facility?
How long will a repair take?
What is covered under a service contract?
What is a PM contract? Can’t I just call in to schedule a PM?
- Michigan
- Chicago Area
- Ohio
- Indiana
- Colorado
- Southern California
- Arizona
States outside of our local reach can be serviced, but response times will be slower and travel costs higher. Contact us for a quote.
Depot service is available for all 50 states (freight charges apply).
- Tissue Processors
- Embedding Stations
- Microtomes
- Slide Stainers
- Coverslippers
- Slide & Cassette Printers
- Cryostats
- Microscopes
- Fume Hoods,
- Float Baths,
- Ovens/Slide Dryers
- Centrifuges
- Freezers
- Autoclaves
Brands we specialize in (but not limited to):
- Sakura
- Leica
- Thermo / Epredia
- Rankin
- Avantik
- General Data
Our service contract customers benefit from a 24-hour response time. Other call-in customers can expect a 24-72 hour response time. All customers receive an initial contact same-day. In addition, all labs receive free phone support.
Fill out the form on this page to submit a service ticket and a Service Coordinator will contact you the same day if the ticket is reported before 4pm EST.
Yes, this is called a "Depot Repair,” which we offer for all 50 states. Rental units are available to keep you running while we fix your machine. Service contract customers are granted free rentals for depot repairs.
Most repairs are completed in less than 4 hours but often take an entire business day.
Repairs can vary in length depending on the severity of the issue, or possible parts backorders. However, we try very hard to keep stock of the most common-to-fail parts for Leica, Sakura, and Thermo/Epredia products to help your lab get back up and running as fast as possible. We employ a diligent troubleshooting protocol before a technician gets dispatched to your lab to ensure all possible parts are needed for the repair and in the technician’s van. Our number one goal is to achieve a first-time fix, and not have to come back, saving your lab time and money. A very severe repair could take as long as several weeks, in which case we would offer a rental unit or install a free loaner if you are a service contract customer.
Repairs can vary in length depending on the severity of the issue, or possible parts backorders. However, we try very hard to keep stock of the most common-to-fail parts for Leica, Sakura, and Thermo/Epredia products to help your lab get back up and running as fast as possible. We employ a diligent troubleshooting protocol before a technician gets dispatched to your lab to ensure all possible parts are needed for the repair and in the technician’s van. Our number one goal is to achieve a first-time fix, and not have to come back, saving your lab time and money. A very severe repair could take as long as several weeks, in which case we would offer a rental unit or install a free loaner if you are a service contract customer.
Parts, labor, travel, unlimited service tickets for repairs, and one yearly preventative maintenance visit. Some exclusions apply based on specific models and serial numbers, which are explicitly stated in the service agreement.
Yes, you can simply call in to schedule a PM! However, we offer 1-year, 2-year, or 3-year PM contracts which offer significant savings. Many labs prefer to purchase multi-year PM contracts in order to simplify their yearly PM burden and enjoy the multi-year savings discount. Travel charges still apply for each PM visit.
CHRIS KREIDER
Field Service Technician for MI, OH, IN, Chicago
