Rankin Equipment Warranty

*Applies only to the continental United States. Outside of the United States, only a parts-only warranty is available.

1. Warranty must be registered with Rankin after installation of the equipment. The online warranty registration form can be found here. The warranty begins when the equipment is installed. Warranty service requests will only be serviced if the equipment has been registered.

2. Rankin Biomedical Corporation agrees to perform all necessary repairs on the Equipment due to malfunctioning or broken components. This service includes all parts necessary to maintain the Equipment in operational condition. Parts supplied under this Agreement will be new or reconditioned to meet Rankin Biomedical Corporation specifications for the Equipment and will be in exchange for the parts replaced. Consumable supplies and accessories are not included. Rankin Biomedical Corporation reserves the right to perform service or repair on-site or at Rankin Biomedical in Davisburg, Michigan.

3. Excluded from warranty coverage are services and parts required as a result of:

• Customer abuse, misuse, neglect, accident, or other causes beyond Rankin Biomedical Corporation control.
• Modifications or attachments to Equipment without prior written authorization from Rankin Biomedical Corporation.
• Service of the Equipment by other than Rankin Biomedical Corporation personnel without prior written authorization from Rankin Biomedical Corporation.
• Use of software not approved in writing by Rankin Biomedical Corporation.

4. All service provided hereunder will be preformed at mutually agreeable times during normal working hours (8:00 AM to 5:00 PM EST, Monday through Friday, holidays excluded). Customer requests for service outside normal working hours as defined above will not be provided under this Agreement, and Customer agrees that for such requests it will pay for travel and labor times, and a two (2) hour minimum charge, plus expenses. Charges for such services provided outside normal working hours will be at 100% of the published service rates then in effect for the Equipment.

5. Rankin Biomedical Corporation will in no event be liable for any direct, indirect, or special consequential damages whatsoever, whether claims therefore are grounded in tort (including negligence), strict liability, or contract.